TIPS
General Communication Tips
Avoid standing in front of a light source when speaking. The bright light behind you (from a window or desk lamp) will make it harder to see your face. Make sure the light is shining on your face, not behind you.
Allow the person with hearing loss to choose their seating first. Most people know how the environment will help or interfere with communication.
Make sure you have the person’s attention before speaking. Waving a hand, or a light touch on the shoulder or arm, is an acceptable way to get attention.
Stand a normal distance from the person.
Do not cover your mouth when you are speaking. This includes covering your mouth with a hand or a long mustache or beard!
Look directly at the person you are speaking to and maintain eye contact. Do the same when an interpreter is present.
Ask the person what will make communication easier.
State the topic of discussion as you begin. When you change the topic, make sure the listener is aware of the new topic.
Speak clearly, at a normal pace. If you tend to speak quickly, slow down. Do not overly exaggerate or slow your speech at first. If the person has difficulty understanding, slow your speech more, break the sentences into smaller portions, and check for understanding again.
Repeat the statement, then re–phrase if the person is unable to hear the words spoken.
Use shorter, simpler sentences if necessary.
Use gesture, facial expression and body language to assist with communication.
Be patient and take time to communicate. Saying “never mind” or “it’s not important,” causes the person with hearing loss to feel they are not important.
Be aware of fatigue. People who are Deaf, Hard of Hearing, or DeafBlind must work harder to communicate, and this can be extremely tiring.
Communication During Meetings
One speaker at a time.
If print materials are distributed, which have not been provided in advance, allow time for everyone to read the material before making comments.
Stand and identify yourself if you are signing.
If you must have a side conversation, leave the room. Show respect for the person who has the floor. (The rule is the same if you are voicing or signing.)
Remember that hearing loss does not equate with loss of intelligence.
Allow the person with hearing loss to choose their seating first. Most people know how the environment will help or interfere with communication.